Digital MarketingWeb Maintenance and Support

Website maintenance services.

Protect your critical online asset. Our proactive web maintenance packages ensure your website stays secure, fast, and consistently performing.

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staying ahead

Website maintenance and support

Now more than ever, neglecting website maintenance poses active risks to your business’s security, performance, and reputation.

Your website is a critical business asset, constantly exposed online. Neglecting regular maintenance leaves it vulnerable to security threats, performance degradation, broken features, and potentially costly downtime that can damage your reputation and bottom line. Proactive, expert care is essential protection.

Our Website Maintenance Services provide:

  • Secure WordPress updates & threat protection
  • Optimal website speed & maximum availability
  • Secure data backups & disaster recovery planning
  • Prevention of costly website issues & risk mitigation
  • Focus on your business, not website tech worries

Need a trusted pair of hands for website maintenance?
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COVERING ALL BASES

What our maintenance packages include

Our plans provide essential protection and performance tuning.

Proactive Security & Update Services

  • Software Patching

    We manage timely core CMS (incl. WordPress), theme, and plugin updates – patching security vulnerabilities swiftly based on proactive threat monitoring and plugin/theme vulnerability alerts to ensure compatibility and prevent exploits.

  • Security Monitoring & Hardening

    Protected by an enterprise-grade firewall, we implement continuous security monitoring, regular malware scanning, and apply server/application hardening techniques to defend against common attacks.

  • SSL Certificate Management

    We monitor your SSL certificate’s status and validity, managing renewals to maintain a secure HTTPS connection without interruption.

  • Safe Update Process

    Utilising staging environments [where available/recommended] to test major updates before applying them to your live site, minimising disruption risk.

Performance & Availability Optimisation

  • Speed & Performance Checks

    We regularly monitor loading times, Core Web Vitals, and overall performance, identifying potential bottlenecks before they impact rankings or user experience.

  • Uptime Monitoring

    Continuous 24/7 automated uptime checks (e.g., every 3-5 minutes). If downtime occurs, our team is alerted for swift investigation and resolution.

  • Database Optimisation

    Regular, automated optimisation of your website’s database to remove overhead, improve query efficiency, and contribute to faster site performance.

  • Broken Link Checking & Fixing

    Regular scans detect broken internal and external links, which we then work to resolve, improving UX and SEO health.

  • PHP Version Monitoring

    We monitor your site’s PHP version, advising on updates needed for optimal performance and security.

Data Protection Services

  • Secure Backups

    Automatic daily secure backups with a robust retention period (e.g., 30 days). Manual backups performed before major updates for extra safety.

  • Spam Cleaning

    We regularly clear out comment spam and potentially harmful user registration spam (on applicable sites) to protect your site’s integrity and reputation.

Dedicated Support & Reporting Options

  • Monthly Health & Activity Reports

    Receive a detailed monthly summary of all maintenance activities performed – updates applied, backups completed, security scans, performance checks, and uptime records.

  • Client Support Access

    Access to our dedicated client support desk via email or our ticketing system for any questions or issues regarding your website maintenance.

  • Included Task Time

    Depending on your plan, includes a set amount of time (e.g., 30 minutes) per month for small content updates or style adjustments.

HAVING A PLAN

Our process for web maintenance

Our systematic approach ensures consistent, proactive care for your website, month after month.

01

Onboarding & Site Setup

We securely gather necessary credentials (hosting, WP-admin), implement monitoring tools, perform an initial detailed health check (identifying immediate issues), configure and test off-site backups, and confirm your plan specifics.

02

Scheduled Proactive Tasks

Based on your plan’s frequency (e.g., weekly, monthly), our team methodically performs the core maintenance cycle: running all software updates in a staging environment where possible, executing security scans, checking performance metrics, optimising the database, and verifying backup completion.

03

Continuous Monitoring & Alerts

Our automated systems monitor uptime and security signals 24/7. Critical alerts (e.g., site down, suspected malware) trigger immediate notifications to our team for prompt investigation and response based on your plan level.

04

Reporting & Communication

At the start of each month, you receive your detailed health report. If your plan includes support hours, requests are managed efficiently through our dedicated support system with clear communication and tracking.

Selected work

Maintaining and supporting these excellent websites

High performance website maintenance and support for a popular dieting and fitness web app with a global audience.

Website Maintenance and SupportWeb Design
See Case Study

Proactive website maintenance and support ensuring consistent lead generation for a premium UK driveway gate service.

Website Maintenance and SupportWeb DesignUK
See Case Study

Secure and high-performance website maintenance supporting the rapid growth and reliability of a new energy broker service.

Website Maintenance and SupportWeb DesignUK
See Case Study

Dedicated website maintenance and support maintaining a secure and vibrant online presence for a local bakery-style coffee chain.

Website Maintenance and SupportWeb Design
See Case Study
Curious about other challenges we’ve tackled?

See how we’ve helped businesses like yours.

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overcoming obstacles

Facing any of these website maintenance worries?

We solve these challenges every day for businesses like yours. Ready to attract your audience and convert them to customers?

Book a Free Consultation
  • My website getting hacked or infected worries me
  • My website runs slow and frustrates visitors
  • I worry software updates will break my site
  • I don’t have time for regular backups and updates
  • I lack the tech expertise for proper website upkeep
  • My website suffers from unexpected downtime or errors
  • I need reliable technical support when issues arise
  • I have difficulty tracking necessary security patches
  • I’m concerned about losing valuable website data
  • Spam comments or registrations clutter my site

We solve these challenges every day for businesses like yours. Ready to attract your audience and convert them to customers?

Book a Free Consultation
Customer Reviews

Trust built on real results

“Outfox SEO built us a dieting and fitness website that successfully competes against US and UK businesses with millions of pounds worth of funding and extensive full time marketing teams. We never dreamed we would be able to compete against these types of businesses in Google’s search results.”
Stacey,
Hit My Macros
“We worked with Outfox to get a new professional site which we are very pleased with. Outfox were very easy to deal with and made the whole process straightforward. This is important because as a community owned business we don’t have lots of technical knowledge. Outfox gave us several ideas for the site and we were able to review and make changes before it was finished. We have noticed several visitors to the cafe have mentioned they found us on google, which didn’t happen before. We are happy to recommend Outfox SEO.”
Gail Anderson
Café Coln
”We enlisted OutFox SEO to enhance our Google rankings, and the results have been remarkable. Now, we proudly occupy top positions on Google for our selected keyword phrases, for example “How to become an energy supplier. ” Their service has been nothing short of fantastic, delivered by a team of highly knowledgeable individuals.”
Simon
Dyball Associates
“OutFox SEO proved to be an exceptional choice of web partner. They handled the branding, design, and development of my jewellery website with great skill. Moreover, they devised an effective SEO strategy tailored to my budget, enabling me to compete with other players in the market. Currently, we are on the verge of deploying their expertise for our upcoming Google Ads campaign.”
Richard
Signature Diamonds

Got questions? We’ve got answers

Regular maintenance is crucial for security (patching vulnerabilities), performance (speed optimisation, updates), reliability (uptime, backups), compatibility (browser/device updates), and protecting your investment. Neglecting it leads to risks like hacking, slow speeds, poor user experience, and potential data loss.

We primarily specialise in maintaining websites built on WordPress, but our expertise extends to various common web technologies. Please contact us to discuss your specific platform during a consultation.

Our 24/7 uptime monitoring systems will alert us immediately if your website becomes unavailable. Our team will investigate the cause promptly during UK business hours (or per SLA if different emergency support is offered) and work swiftly to restore service.

We monitor for critical security releases for your core CMS, themes, and plugins. Patches for high-severity vulnerabilities are typically applied very quickly after release and testing (often within 24-48 business hours), while routine updates follow a regular schedule.

Yes, all backups are stored securely on separate, off-site servers. We perform automatic backups daily, and typically retain these for 30 days, allowing for reliable restoration points. We also perform manual backups before initiating major updates.

Your report provides a transparent summary of all tasks performed during the month, including software updates applied (core, theme, plugins), backup completion status, security scan results, uptime percentage, and performance check summaries.

You can contact our support team via our dedicated email address or client ticketing system during standard UK business hours (e.g., 9 am – 5 pm, Monday-Friday). We aim for prompt response times, typically within [e.g., 4-8] business hours.

Our standard maintenance plans focus on the technical health, security, and performance of your site. Minor content updates or style adjustments may be included if you opt for a plan with specific ‘Included Task Time’. Major design changes, new feature development, or significant content creation fall under our Web Design or SEO services.

Absolutely. We frequently take over maintenance for websites built by other agencies or developers. We typically start with an initial health check or mini-audit to familiarise ourselves with the site build and identify any immediate issues.